{"id":4225,"date":"2021-04-26T16:34:37","date_gmt":"2021-04-26T19:34:37","guid":{"rendered":"http:\/\/saolourencodaserra.sp.gov.br\/novo\/?page_id=4225"},"modified":"2023-04-27T11:13:47","modified_gmt":"2023-04-27T14:13:47","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/saolourencodaserra.sp.gov.br\/novo\/ouvidoria\/","title":{"rendered":"Ouvidoria Municipal"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-size: 20px;\">A ouvidoria \u00e9 o instrumento de comunica\u00e7\u00e3o e participa\u00e7\u00e3o do cidad\u00e3o no aperfei\u00e7oamento dos servi\u00e7os prestados por esta Corte \u00e0 sociedade, assegurando a todo o interessado o direito de apresentar solicita\u00e7\u00f5es, informa\u00e7\u00f5es, reclama\u00e7\u00f5es e sugest\u00f5es, apontar disfun\u00e7\u00f5es ou, ainda, arrazoar e sugerir modifica\u00e7\u00f5es no que concerne aos servi\u00e7os p\u00fablicos prestados pelo Tribunal.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px;\">A ouvidoria \u00e9 definida como uma inst\u00e2ncia de controle e participa\u00e7\u00e3o social respons\u00e1vel pelo tratamento das reclama\u00e7\u00f5es, solicita\u00e7\u00f5es, den\u00fancias, sugest\u00f5es e elogios relativos \u00e0s pol\u00edticas e aos servi\u00e7os p\u00fablicos, prestados sob qualquer forma ou regime, com vistas ao aprimoramento da gest\u00e3o p\u00fablica.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px;\">Entre as atribui\u00e7\u00f5es legais das ouvidorias p\u00fablicas federais, \u00e9 poss\u00edvel destacar: a promo\u00e7\u00e3o da participa\u00e7\u00e3o do usu\u00e1rio na administra\u00e7\u00e3o p\u00fablica; o acompanhamento e aperfei\u00e7oamento da presta\u00e7\u00e3o dos servi\u00e7os; o aux\u00edlio na preven\u00e7\u00e3o e corre\u00e7\u00e3o de atos e procedimentos da administra\u00e7\u00e3o p\u00fablica; a proposi\u00e7\u00e3o da ado\u00e7\u00e3o de medidas para a defesa dos direitos do usu\u00e1rio; o recebimento, an\u00e1lise e encaminhamento das manifesta\u00e7\u00f5es do usu\u00e1rio, bem como a ado\u00e7\u00e3o de media\u00e7\u00e3o e concilia\u00e7\u00e3o entre o usu\u00e1rio e o \u00f3rg\u00e3o ou a entidade p\u00fablica.<\/span><\/p>\n<p><strong><span style=\"font-size: 20px;\">Contato:<\/span><\/strong><\/p>\n<p><span style=\"font-size: 20px;\"><strong>E-mail:<\/strong> ouvidoria@saolourencodaserra.sp.gov.br<\/span><\/p>\n<p><span style=\"font-size: 20px;\"><strong>Ouvidora Chefe:<\/strong> Andreia Lima<br \/>\n<\/span><\/p>\n<div id=\"vfb-form-30\" class=\"visual-form-builder-container\"><form id=\"ouvidoria-30\" class=\"visual-form-builder vfb-form-30 \" method=\"post\" enctype=\"multipart\/form-data\">\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"30\" \/><fieldset class=\"vfb-fieldset vfb-fieldset-1 solicitacoes-reclamacoes-denuncias-elogios-e-sugestoes \" id=\"item-vfb-260\"><div class=\"vfb-legend\"><h3>Solicita\u00e7\u00f5es, Reclama\u00e7\u00f5es, Den\u00fancias, Elogios e Sugest\u00f5es<\/h3><\/div><ul class=\"vfb-section vfb-section-1\"><li class=\"vfb-item vfb-item-text  \" id=\"item-vfb-264\"><label for=\"vfb-264\" class=\"vfb-desc\">Nome Completo  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-264\" id=\"vfb-264\" value=\"\" class=\"vfb-text  vfb-medium  required  \" \/><\/li><li class=\"vfb-item vfb-item-text  \" id=\"item-vfb-265\"><label for=\"vfb-265\" class=\"vfb-desc\">Telefone\/Celular  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-265\" id=\"vfb-265\" value=\"\" class=\"vfb-text  vfb-medium  required  \" \/><\/li><li class=\"vfb-item vfb-item-text  \" id=\"item-vfb-266\"><label for=\"vfb-266\" class=\"vfb-desc\">E-mail  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-266\" id=\"vfb-266\" value=\"\" class=\"vfb-text  vfb-medium  required  \" \/><\/li><li class=\"vfb-item vfb-item-text  \" id=\"item-vfb-270\"><label for=\"vfb-270\" class=\"vfb-desc\">Endere\u00e7o  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-270\" id=\"vfb-270\" value=\"\" class=\"vfb-text  vfb-medium  required  \" \/><\/li><li class=\"vfb-item vfb-item-text  \" id=\"item-vfb-271\"><label for=\"vfb-271\" class=\"vfb-desc\">Departamento Respons\u00e1vel <\/label><input type=\"text\" name=\"vfb-271\" id=\"vfb-271\" value=\"\" class=\"vfb-text  vfb-medium   \" \/><\/li><li class=\"vfb-item vfb-item-textarea  \" id=\"item-vfb-269\"><label for=\"vfb-269\" class=\"vfb-desc\">Assunto  <span class=\"vfb-required-asterisk\">*<\/span><\/label><div><textarea name=\"vfb-269\" id=\"vfb-269\" class=\"vfb-textarea  vfb-medium  required \"><\/textarea><\/div><\/li><\/ul>&nbsp;<\/fieldset><fieldset class=\"vfb-fieldset vfb-fieldset-2 verificacao \" id=\"item-vfb-261\" style=\"display:block\"><div class=\"vfb-legend\"><h3>Verifica\u00e7\u00e3o<\/h3><\/div><ul class=\"vfb-section vfb-section-2\"><li class=\"vfb-item vfb-item-secret\"  style=\"display:block\"><label for=\"vfb-262\" class=\"vfb-desc\"><\/label><input type=\"hidden\" name=\"_vfb-required-secret\" value=\"0\" \/><input type=\"hidden\" name=\"_vfb-secret\" value=\"vfb-262\" \/><span class=\"vfb-span\"><input type=\"text\" name=\"vfb-262\" id=\"vfb-262\" value=\"\" class=\"vfb-text  vfb-medium  {digits:true,maxlength:2,minlength:2} \" style=\"display:block\" \/><label>Example: 12<\/label><\/span><li style=\"display:none;\"><label>This box is for spam protection - <strong>please leave it blank<\/strong>:<\/label><div><input name=\"vfb-spam\" \/><\/div><\/li>\n\t\t\t<li class=\"vfb-item vfb-item-submit\" id=\"item-vfb-263\">\n\t\t\t\t\t\t<input type=\"submit\" name=\"vfb-submit\" id=\"vfb-263\" value=\"Enviar\" class=\"vfb-submit \" \/>\n\t\t\t\t\t\t<\/li><\/ul>\n\t\t\t<\/fieldset><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/novo\/wp-json\/wp\/v2\/pages\/4225\" \/><\/form><\/div> <!-- .visual-form-builder-container -->\n","protected":false},"excerpt":{"rendered":"<p>A ouvidoria \u00e9 o instrumento de comunica\u00e7\u00e3o e participa\u00e7\u00e3o do cidad\u00e3o no aperfei\u00e7oamento dos servi\u00e7os prestados por esta Corte \u00e0 sociedade, assegurando a todo o interessado o direito de apresentar solicita\u00e7\u00f5es, informa\u00e7\u00f5es, reclama\u00e7\u00f5es e sugest\u00f5es, apontar disfun\u00e7\u00f5es ou, ainda, arrazoar e sugerir modifica\u00e7\u00f5es no que concerne aos servi\u00e7os p\u00fablicos prestados pelo Tribunal. A ouvidoria \u00e9 &#8230;<\/p>\n","protected":false},"author":1,"featured_media":4228,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/saolourencodaserra.sp.gov.br\/novo\/wp-json\/wp\/v2\/pages\/4225"}],"collection":[{"href":"https:\/\/saolourencodaserra.sp.gov.br\/novo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saolourencodaserra.sp.gov.br\/novo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saolourencodaserra.sp.gov.br\/novo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/saolourencodaserra.sp.gov.br\/novo\/wp-json\/wp\/v2\/comments?post=4225"}],"version-history":[{"count":0,"href":"https:\/\/saolourencodaserra.sp.gov.br\/novo\/wp-json\/wp\/v2\/pages\/4225\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/saolourencodaserra.sp.gov.br\/novo\/wp-json\/wp\/v2\/media\/4228"}],"wp:attachment":[{"href":"https:\/\/saolourencodaserra.sp.gov.br\/novo\/wp-json\/wp\/v2\/media?parent=4225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}